Law Centres Network (or LCN) are the central body of nationwide pro-bono law centres. A vital part of their work is campaigning for policy changes to laws which disadvantage society's most vulnerable. LCN collects statistics so that they can understand the shifting portrait of their visitors, and present that narrative to parliament. However, at the beginning of our involvement, each law centre was providing data in many different formats, making them hard to combine and make sense of.
The challenge was to provide a platform allowing Law Centres to quickly share statistics with LCN. The platform also had to allow law centre staff to connect with eachother, and share feedback with head office.
Discovery and Design
LCN were a part of CAST's Digital Fellowship programme. After a design sprint and subsequent user testing, we decided to run a follow-up workshop. We clarified the problem space, and through a series of exercises designed to challenge our preconceptions, we visualised intuitive new ways to organise the platform.
We created the LCN Feedback Platform, which:
- Allows Law Centre workers to input statistics (for instance how many people they have given advice for that week) so that LCN can collect consistent data from across the network
- Allows users to quickly and easily share their case studies, success stories, trends, or annoyances with both LCN and their peers around the country
- Stores both statistics and comments in a way that is easily accessible to LCN, to notice trends across the country
- Implements a robust login feature with different permissions for administrators or regular users
See The Real Deal
Check out the LCN Feedback app here
Following on from our collaboration, LCN were inducted into CAST's Fuse program
, and are further exploring ways they can embed innovative digital practices into their organisation.