We ran an inital workshop with the DISCOVER team to gain a better insight into their internal processes and organisational needs. We then decided on two additional workshops with a group of young people who had been through the whole DISCOVER programme. The workshops shed light on possible ways we could use technology to enhance the DISCOVER experience and keep users engaged throughout. Through conversations, exercises and sharing of ideas we decided to translate the DISCOVER workshop materials into a friendly bot.
Our designer then spent time creating a clickable prototype which we tested with the young people and iterated on before we started development work. By the time we reached development stage, we had gained many insights through testing and the bot's direction was positive and well received by the young people.